Privacy Policy
Last updated: November 2, 2025
Pinetum Gardens ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Pinetum Gardens
St Austell, Cornwall
United Kingdom
Contact Us
For privacy inquiries:
Contact Form
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Book tickets or accommodation
- Create an account or check in as a guest
- Sign up for our newsletter
- Contact us via our contact form
- Participate in surveys or promotions
This may include:
- Personal identifiers: Name, email address, phone number
- Payment information: Processed securely through Stripe (we do not store card details)
- Booking details: Visit dates, ticket types, accommodation preferences
- Vehicle information: Car registration (for parking/security)
- Communications: Messages sent through our contact forms
1.2 Information We Collect Automatically
When you visit our website, we may automatically collect:
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, time spent, click patterns
- Location data: Approximate location based on IP address
- Cookies and similar technologies: See our Cookie Policy
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery (Legal Basis: Contract)
- • Process bookings and payments
- • Provide customer support
- • Send booking confirmations and updates
- • Manage check-ins and check-outs
Legitimate Interests
- • Improve our website and services
- • Analyze visitor trends and behavior
- • Prevent fraud and enhance security
- • Maintain business records
Consent
- • Send marketing emails (you can opt-out anytime)
- • Use analytics cookies (manageable via preferences)
- • Share promotional content
Legal Obligations
- • Comply with tax and accounting requirements
- • Respond to legal requests
- • Maintain safety and security
3. Who We Share Your Data With
We may share your information with trusted third parties:
Payment Processors
Stripe: Securely processes payments. See Stripe's Privacy Policy
Email Marketing
Mailchimp: Manages our newsletter subscribers. See Mailchimp's Privacy Policy
Analytics Services
Google Analytics & Ahrefs: Help us understand website usage (only with your consent)
Hosting & Infrastructure
Netlify: Hosts our website securely
⚖️ We ensure all third parties comply with UK GDPR and have appropriate data protection measures in place.
4. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
✅ Right to Access
Request a copy of the personal data we hold about you
✏️ Right to Rectification
Correct inaccurate or incomplete data
🗑️ Right to Erasure
Request deletion of your data (subject to legal obligations)
⏸️ Right to Restriction
Limit how we use your data
📦 Right to Portability
Receive your data in a portable format
🚫 Right to Object
Object to processing based on legitimate interests
To exercise your rights: Contact us via our contact form. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
5. Data Security
We implement appropriate technical and organizational measures to protect your data:
- • Encryption: All data transmitted via HTTPS/SSL
- • Access controls: Limited staff access on a need-to-know basis
- • Secure servers: Data stored on secure, reputable hosting platforms
- • Regular updates: Software and security patches applied promptly
- • Payment security: PCI DSS compliant payment processing through Stripe
6. How Long We Keep Your Data
We retain personal data only as long as necessary:
7. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top indicates when changes were made. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Contact Us